{"id":3811,"date":"2026-03-03T10:42:13","date_gmt":"2026-03-03T10:42:13","guid":{"rendered":"https:\/\/rhonetech.net\/?page_id=3811"},"modified":"2026-06-22T08:35:53","modified_gmt":"2026-06-22T08:35:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/mirayaalhayl.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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1. Limited Refund Circumstances<\/h3>

Miraya Alhayl<\/strong> maintains strict refund standards. Refunds are only considered under the following exceptional circumstances:<\/p>

(a) Product\/Service Defect:<\/h3>

If you receive a product or service that materially deviates from the final approved sample due solely to Miraya Alhayl<\/strong>\u2019s manufacturing error, you may be eligible for a refund. Defects must be reported within 24 hours of receiving the product or service.<\/p>

(b) Non-Delivery:<\/h3>

In the event that you have not received the product or service purchased from Miraya Alhayl<\/strong> within a reasonable time frame and can provide concrete evidence of non-delivery, you may be eligible for a refund.<\/p>

(c) Pre-Production Manufacturing:<\/h3>

For manufacturing services, refunds are only available if requested in writing before manufacturing begins. Manufacturing begins when Miraya Alhayl<\/strong> orders materials, packaging, allocates production capacity, or initiates any preparatory activities for your order.<\/p>

(d)<\/h3>

Once the manufacturing process has commenced, any termination by Client shall be deemed a termination for convenience, unless it is due to non-conformance. If Client terminates this Agreement for convenience prior to the expiration of the two-year term after manufacturing has begun, Client shall, within thirty (30) days of termination, pay:<\/p>

(i) the full cost of all units produced to date;<\/p>

(ii) the full cost of all materials purchased or committed; and<\/p>

(iii) an amount equal to thirty percent (30%) of the remaining contract value.<\/p>

These amounts are intended to compensate Miraya Alhayl<\/strong> for lost profits, dedicated production capacity, and business disruption.<\/p>

(e) Custom Packaging and Materials:<\/h3>

All custom packaging materials, approved and ordered specifically for Client, including but not limited to boxes, labels bearing Client\u2019s name or branding, jars, lids, and any other packaging components not part of Miraya Alhayl<\/strong>\u2019s standard inventory, shall be the sole financial responsibility of Client.<\/p>

Client shall pay for the full cost of all such custom materials regardless of whether the Agreement is terminated for convenience, terminated due to product non-conformance of other products, or for any other reason.<\/p>

Custom labels are subject to a minimum order quantity of 10,000 units per SKU, regardless of production order size. Additionally, Miraya Alhayl<\/strong> prints 10% above the ordered label quantity to ensure adequate supply for samples, quality control, and protection against damage during transport.<\/p>

Client is responsible for the full cost of all labels printed, including the 10% overage.<\/p>

Once approved and ordered, custom packaging costs are non-refundable and non-creditable unless they are damaged and are calculated independently from finished product costs in the event a refund is given for any reason.<\/p>

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2. Non-Refundable Items<\/h3>

(a) Personalized or Customized Products\/Services:<\/h3>

Products or services personalized or customized according to your specifications are non-refundable, except for products that materially deviate from the final approved sample due solely to Miraya Alhayl<\/strong>\u2019s manufacturing erro<\/p>

(b) Downloadable Digital Products:<\/h3>

Downloadable digital products, including e-books or software, are non-refundable once downloaded<\/p>

(c) Services Rendered:<\/h3>

Any services that have been partially or fully rendered are non-refundable<\/p>

(d) Manufacturing After Commencement:<\/h3>

Once the manufacturing process begins as defined above, no refunds are available, unless convenience or non-conformance.<\/p>

3. Refund Calculation and Processing<\/h3>

Refund Amount: All approved refunds are subject to:<\/p>